This course teaches Star Sport admins how to manage every part of their daily role with consistency and confidence — from opening the dashboard in the morning to closing every task before end of shift. It covers dashboard monitoring, call priorities, registrations, tryout management, venue duties, and end-of-day discipline.
English
Last updated
Sat, 09-May-2026
This course trains Star Sport administrators to manage their daily responsibilities with clarity, structure, and accountability.
Admins will learn how to read and act on the CRM dashboard correctly every morning, understand which tasks must be completed before end of day, and which are ongoing priorities that require consistent effort throughout the shift.
The course focuses on the two most important daily priorities of every admin — tryout calls and kids left calls — and explains why these must continue throughout the day regardless of location: office, school, or venue.
Admins will also learn how to:
• Identify and act on every widget in the daily CRM dashboard
• Prioritise correctly when multiple tasks compete for attention
• Process new registrations accurately from start to finish
• Manage tryout stages, follow-ups, and debrief procedures
• Record attendance, follow up on absences, and log outcomes
• Carry out venue duties including safety, setup, and student pickup
• Close every day with zero outstanding Must-Be-Zero tasks
• Escalate issues correctly when they cannot be personally resolved
The operational discipline of this course is based on one core rule:
If it is not in the system, it did not happen.
Every action, call, outcome, and incident must be logged in the CRM on the same day it occurs. This course teaches admins to build that discipline into every part of their daily routine.
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